Spitz Groom will be closed on Saturday 27th of June
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Spitz Groom will be closed on Saturday 27th of June
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Privacy Policy

✅ UPDATED PRIVACY POLICY

Spitz Grooming Pty Ltd Privacy Policy

Effective Date: 26th April 2026
Last Reviewed: 26th April 2026

Spitz Grooming Pty Ltd (ABN: 44 645 633 101) (“Spitz Groom”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website spitzgroom.com.au, our services, or interact with us.

1. What Personal Information We Collect

We may collect the following types of personal information:

Customer Information

  • Full name.
  • Email address.
  • Phone number.
  • Residential or postal address.
  • Payment details (processed securely via third-party providers).

Pet Information

  • Dog name, breed, age, coat type.
  • Grooming history and behavioural notes.
  • Photos of your dog (for service records or communication).

Technical & Website Data

  • IP address.
  • Browser type and device information.
  • Website usage data via cookies and analytics tools.

2. How We Collect Personal Information

We collect information when you:

  • Create an account or submit a booking.
  • Complete a new client intake form.
  • Contact us via phone, email, social media or in person.
  • Make a purchase or payment.
  • Interact with our website (via cookies or analytics tools).

3. Why We Collect and Use Your Information

We collect and use personal information to:

  • Provide dog grooming services.
  • Manage bookings and appointments.
  • Process payments and transactions.
  • Communicate with you (including updates and reminders).
  • Provide customer support.
  • Improve our services and website functionality.
  • Send marketing communications (with your consent).
  • Maintain internal records for safety, welfare, and compliance.

We will only use your information for purposes that are reasonably necessary for our business activities or as required by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Employees and contractors who require access to perform services.
  • Third-party service providers, including:
    • Payment processors (e.g. Shopify, Square)
    • Booking and CRM platforms
    • IT and website hosting providers
  • Professional advisors (e.g. accountants, legal advisors).
  • Regulatory authorities where required by law.

We do not sell your personal information.

5. Overseas Disclosure

Some of our third-party providers (such as Shopify or payment gateways) may store or process data overseas.

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

Security measures include:

  • Secure payment processing compliant with PCI-DSS standards.
  • Restricted staff access to personal data.
  • Use of encrypted systems and secure platforms.

However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services.
  • Comply with legal obligations.
  • Resolve disputes.

When no longer required, we take reasonable steps to destroy or de-identify your information.

8. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or outdated information.
  • Request deletion of your personal data (where applicable).
  • Withdraw consent for marketing communications.

To make a request, please contact us using the details below.

9. Cookies & Website Tracking

We use cookies and similar technologies to:

  • Improve website performance and user experience.
  • Analyse website traffic and behaviour.
  • Support marketing and advertising activities.

Types of cookies we may use:

  • Functional cookies.
  • Analytics cookies (e.g. Google Analytics).
  • Marketing/targeting cookies.

You can manage or disable cookies through your browser settings.

10. Marketing Communications

We may send you marketing emails if you have opted in.

You can unsubscribe at any time by:

  • Clicking “unsubscribe” in emails.
  • Contacting us directly.

11. Children’s Privacy

We do not knowingly collect personal information from individuals under 16 years of age.

If we become aware that such data has been collected, we will take steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and recommend reviewing their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Effective Date.”

14. Contact & Complaints

If you have questions, concerns, or wish to make a privacy complaint, please contact:

Privacy Officer
Spitz Grooming Pty Ltd
📧 hello@spitzgroom.com.au
📞 1300 077 489
📍 643 Nicholson Street, Carlton North VIC 3054

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.