📋 Spitz Groom Concierge – Your dedicated 24/7 Dog Grooming Concierge

Your Spitz Groom Concierge portal is designed to make managing your pet’s grooming experience simple, transparent, and convenient.

From bookings to pet profiles and payments, everything you need is in one secure place.

📅 Appointments & Booking Management

Through your client portal, you can:

• Submit new booking requests.

• Change or cancel existing bookings (within policy timeframes).

• View upcoming appointments.

• Access your historical booking records.

🐾 Pet Profiles

Keep your pet’s details up to date so we can provide the safest and most personalised grooming experience possible.

You can view, edit, or add information including:

• Name, breed, and coat type.

• Date of birth, weight, and gender.

• Desexing status.

• Behaviour and handling notes.

• Veterinary clinic details.

Accurate information helps us tailor each groom to your pet’s individual needs.

📝 Grooming Report Cards

Access detailed records from previous visits, including:

• Grooming notes and observations.

• Coat condition and maintenance feedback.

• Behavioural notes during grooming.

• Tailored recommendations for future care.

This helps track your pet’s progress over time and supports consistent coat health.

🌟 Packages

If applicable, you can:

• View active or available grooming packages.

• Track remaining sessions or inclusions.

💬 Communication Preferences

Manage how we communicate with you:

• Opt in or out of non-essential marketing messages.

• Review your current communication settings.

Please note: appointment confirmations, reminders, and important service or policy updates will always be sent regardless of preferences.

📄 Agreements & Terms

Within your portal, you can:

• Sign new Terms & Conditions or service agreements.

• View current and past agreements.

• Check previously signed versions and dates.

💳 Payments & Card Details

Your payment details are stored securely via our encrypted payment provider.

You can:

• Add, update, or replace your credit card on file.

• Review stored payment details securely.

Important information:

• A temporary $0.50 pre-authorisation may appear when adding a card and is immediately refunded.

• We do not require booking deposits.

• Cards are only charged in accordance with our cancellation, no-show, or missed payment policies.

• .At checkout, you may choose your stored card or an alternative payment method

• Regular clients may opt into automatic checkout for added convenience.