Client Portal – What You Can Do

📅 Appointments & Booking Requests

• Submit new booking requests

• Change or cancel existing booking requests (within policy timeframes)

• View upcoming appointments

• Review historical booking records

🐾 Pets & Pet Profiles

View, edit, or add pets linked to your account, including:

• Pet name

• Breed

• Coat type

• Date of birth

• Weight

• Gender and desexed status

• Typical behaviour and handling notes

• Veterinary clinic details

Keeping this information up to date helps us provide a safer, more personalised grooming experience for your pet.

📝 Grooming Report Cards

• View historical grooming report cards

• Track notes, progress, and observations from previous visits

• Refer back to coat condition, behaviour notes, and recommendations

🌟 Packages

• View any active or available grooming packages

• Track remaining sessions (if applicable)

💬 Communication Preferences

• Review how we contact you

• Opt in or out of non-essential marketing messages

Please note: appointment confirmations, reminders, and important service or policy updates will always be sent, regardless of marketing preferences.

📄 Agreements & Terms

• Sign new Terms & Conditions or agreements when required

• View current and historical agreements

• Confirm agreement dates and versions previously signed

💳 Payment & Credit Card Details

• Add, update, or replace your credit card on file

• Cards are stored securely via our encrypted payment provider

• A small temporary $0.50 pre-authorisation may appear when saving a card and is refunded immediately

• We do not take booking deposits

Cards are only charged in accordance with our cancellation, no-show, or missed payment policies. At checkout, you may choose to use the card on file or pay via another method. Frequent visitors may also opt into automatic checkout processing if desired.