Contact Us
Hello!
Thank you for your interest in Spitz Groom 💗
We are a small, boutique grooming salon and spend the majority of our day working hands-on with dogs. For safety reasons, and to ensure the best possible experience for the dogs in our care, we kindly ask that clients avoid calling where possible.
📝 Appointment Requests
🐾 Existing Clients
If you’re an existing Spitz Groom client, the easiest way to book is via our online booking portal:
👉 [Book online – existing clients]
This allows you to select services, view availability, and manage your appointments quickly and easily.
✨ New Clients
If you’re new to Spitz Groom, we’d love to learn more about you and your dog.
Please submit an enquiry via our New Client Intake Portal:
👉 [New client enquiry information and application form]
This helps us ensure we’re the right fit for your dog and allows us to recommend the most suitable services.
Tip 1: If you have already submitted a request with us and you haven't heard back, it likely means that we don't yet have capacity. We will contact you as soon as we have upcoming capacity (or when we are able to give you a pro-active update). Because our service offering is so unique, we don't often have availabilities come up.
Tip 2: If you have registered for our waitlist and wish to be removed, please email us at hello@spitzgroom.com.au and let us know 😊
💌 General Enquiries & Orders
For questions about our services, products, or online orders, email is the best way to reach us:
Email allows us to respond thoughtfully without interrupting grooming sessions.
📞 Prefer to Call?
If you prefer to speak with us by phone, you’re welcome to call:
📞 1300 SPITZ (1300 077 489)
Please note:
-
Our phone may not always be answered during grooming
-
If you leave a voicemail, we’ll return your call as soon as we’re able
-
This number does not support text messages. If you would prefer to reach us by SMS, please message us on 04 SPITZ 129 (0477 489 129)
💬 A Note About Text Messages
We have a dedicated mobile number for priority care of our grooming clients. As an existing customer, you can reach us with priority by responding to the number where your booking confirmations are sent from. This number only works for existing onboarded customers so if you are an existing customer, please don't try to share this number with a friend as it may not work.
If you are ever unsure whether your message has been received, email or calling and leaving a voicemail is the most reliable option.
Thank you for your understanding and for supporting a calm, dog-centred grooming environment.
Warm regards,
The Spitz Groom Team 🐾