Contact Us - Melbourne’s Premier Dog Grooming Salon

🐾Welcome to Spitz Groom 🐾

Spitz Groom is a boutique, dog grooming salon based in Melbourne, dedicated to providing high-quality, fear-free, stress-free grooming experiences for every dog in our care.

As a professional, high-demand grooming salon, our team spends the majority of the day hands-on with dogs. To ensure safety, focus, and a consistently calm environment, we kindly ask that clients avoid calling wherever possible and instead use our online systems or email for all bookings and enquiries.

🐾 Dog Grooming Appointments – How to Book

🐶Existing Spitz Groom Clients

If you are already part of the Spitz Groom family, the most efficient way to manage your appointments is through our secure online booking portal.

You can use the system to:

• Book dog grooming appointments in Melbourne.

• View real-time availability.

• Reschedule or manage upcoming bookings.

• Access your client profile.

👉 Existing Client Booking Portal - Booking Portal

🐶 New Dog Grooming Clients (Intake Process)

If you are new to Spitz Groom, we warmly invite you to begin with our New Client Intake Form.

This process allows us to:

• Understand your dog’s breed, coat type, and temperament.

• Ensure safe and appropriate grooming suitability.

• Match your dog with the right grooming approach and schedule.

• Maintain a calm, low-volume salon environment.

👉 New Client Grooming Application Form - Intake Form

 

Please note due to high demand for boutique dog grooming in Melbourne, availability is limited. If you have submitted an application and not received a response, this indicates we are currently at capacity. We will contact you as soon as space becomes available.

If you no longer wish to remain on the waitlist, please email - hello@spitzgroom.com.au and we will remove your application promptly.

💌 Dog Grooming Enquiries, Products & Orders

For all general enquiries regarding services, grooming, or product orders, email is the most reliable and efficient contact method.

📧 hello@spitzgroom.com.au

Email allows us to respond thoroughly without interrupting grooming sessions or compromising the safety and wellbeing of dogs in our care.

📞 Phone Contact – Spitz Groom Melbourne

You are welcome to call us if needed:  1300 SPITZ (1300 077 489)

Please note:

• We may not always be able to answer during grooming sessions.

• Voicemail messages will be returned as soon as possible.

• SMS is not supported on this number.

For SMS communication (existing clients only), please use the dedicated mobile number provided in your booking confirmations.

💬 Important Information About SMS

Existing Spitz Groom clients may contact us via our priority SMS channel linked to their booking details.

This number is reserved exclusively for active, onboarded clients and may not function if shared externally.

If you are unsure whether your message has been received, please use email or voicemail for the most reliable response.

 

🐶 A Calm, Professional Grooming Experience in Melbourne

Spitz Groom is committed to delivering:

• Low-stress, fear-free dog grooming environments.

• One-on-one attention for every dog.

• High-quality boutique grooming services.

• A calm, structured approach focused on animal wellbeing.

Thank you for supporting a thoughtful, fear-free, stress-free, dog-first approach to grooming in Melbourne.

WOOF! 🐾
The Spitz Groom Team