Refund policy

Returns and Exchanges

Due to the personal care nature of our products, many of our products are unable to be exchanged / returned unless they were damaged or faulty when delivered.

For items which are eligible for return, the request must be made no longer than 14 days after delivery, and products must be returned unused and in its original condition. We will refund the full order amount minus the shipping costs for the return. The item (s) can be returned by the following methods:

• In person at our Carlton North Salon/Boutique 
• By Mail (All postage and packaging costs are the responsibility of the customer)

Spitz Groom does not pass on any costs for re-stocking eligible return items.

All sale and clearance items purchased are final and cannot be returned unless the item was faulty or damaged upon receipt of goods. 

If you have any further questions, please don't hesitate to contact us at hello@spitzgroom.com.au

Goods Damaged or Faulty on Delivery

If your order arrives damaged or a product is faulty, please contact us as soon as possible so we can assess the issue and arrange an appropriate remedy in accordance with the Australian Consumer Law.

Where a product is confirmed to be faulty or otherwise covered by the Australian Consumer Law, Spitz Groom will cover or reimburse reasonable return costs where required.

Depending on the nature of the issue, we may offer a repair, replacement or refund. If a replacement is unavailable, we will refund the applicable purchase amount and any delivery costs required to be refunded under the Australian Consumer Law.