New Client Enquiry

Thinking of joining the Spitz Groom family? We’d love to hear from you!

At Spitz Groom, we take a thoughtful, low-stress approach to grooming—and that care starts from the moment you first reach out.

Because we tailor each grooming experience to the individual dog, we ask that all new clients complete our New Client Intake Request Form before booking. This helps us understand your dog’s needs, temperament, coat type, and grooming history so we can make sure we’re the right fit for each other.

📝 Click here to complete the New Client Intake Request Form
(This form is the first step in our process and is required before we can accept bookings from new clients.)

Why We Use an Intake Process

We’re a fear-free, low-volume salon. This means we take our time with each dog and provide a calm, focused environment where they can feel safe and supported.

To make this possible, we need to ensure that:

• We can meet your dog’s physical and emotional needs

• Our approach aligns with your expectations

• We can book your dog with the most suitable team member

• You’re fully informed about our pricing, philosophy, and grooming process

What Happens After You Submit the Form?

• You’ll receive a visual confirmation that your form was submitted

• We’ll review your submission and aim to respond within 72 hours

• If we believe we’re a good fit, we’ll invite you to book a complimentary meet & greet and an introductory assessment session. In the case that we feel we are not a good fit, we will still contact you to let you know. 

• From there, we can guide you through your dog’s grooming plan

If you have additional questions before submitting the form, feel free to reach out via email: hello@spitzgroom.com.au
We’ll get back to you as soon as our paws are free, but please allow up to 72 hours before contacting us to follow up again! 🐾