In order to build structure to our appointment system, dogs are booked in based on an average appointment duration for the requested service.
Our database of averages has been developed in-house over the past five years, and it is constantly being reviewed and revised to ensure we are providing accurate and up to date information.
Estimates of grooming times are published within our booking system, however these are subject to change. While we try to factor in a time-buffer for each appointment based on averages, on occasion, an unexpectedly matted or difficult dog may cause us to exceed budget or run behind schedule on the day.
The Spitz Groom philosophy is to ensure all dogs are comfortable, and this means they are not feeling rushed. As such, we provide complimentary day-care as part of your dogs groom to facilitate early arrivals to settle in, and a day stay to allow them to relax in our environment.
While we typically start at 10am, we can facilitate early drop-offs and after-hours collections on request at no additional charge.
Spitz Groom will make every effort to let owners know in advance (where this is known / if this is possible) if we predict to exceed the estimate (or a nominated budget), or to notify if we are running behind schedule. We appreciate if owners can please be understanding in these circumstances.
Our ability to work with dogs effectively is negatively affected when we are rushed, stressed, or needing to step away to message owners every half hour, so please allow us to contact you when we can. Of course, urgent matters will be responded to as soon as possible, but allowing us to maintain our 'flow state' is Paramount to the success of the groom.
Your cost is calculated at completion of groom by multiplying our hourly rate ($85 ph) by the duration taken to groom your dog (rounded to the closest 30 mins). The price for each groom may change depending on variables (listed below), however our aim is to work with you to find a routine which works within your lifestyle and budget.
Variables which affect the time taken to groom your dog are inclusive of: size, coat type, coat condition, how frequent and effective your home based grooming routine is, the frequency of which your dog is professionally groomed, and most importantly; the temperament of your dog.
Please refer to appointment book to obtain an indication of average time it takes to groom your breed of dog.
Please advise us if you have a budget to work within, so that we can work with you to produce the best results.